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Payment Methods

Bank Transfers

Card payments

Use of the Payment Services
By using the Payments Services, you agree to comply with these Payments Terms. We may temporarily limit or suspend your access to or use of the Payment Services, or its features, to carry out maintenance measures that ensure the proper functioning of the Payment Services. Oosyn may decide to improve, enhance and modify the Payment Services and introduce new
Payment Services from time to time. In such case, Oosyn will provide notice to Members of any changes to the Payment Services, unless such changes do not materially increase the Members’ contractual obligations or decrease the Members’ rights under these Payments Terms.

The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms of service and privacy policies, and Members should review them. Links to any Third-Party Services are not an endorsement by Oosyn of those Third-Party Services.

Account Features
Oosyn may enable account features that allow you to authorize other Members or third parties to take certain actions that affect your Oosyn account. You may authorize a third party to use your account if the feature is enabled for your account. You acknowledge and agree that anyone you authorize to use your account may use the Payment Services on your behalf
and that you will be responsible for any payments made by such person.

Account Verification. You authorize Oosyn Payments, directly or through third parties, to make any inquiries we consider necessary to verify your identity. This may include (i) screening you against third-party databases or other sources, (ii) requesting reports from service providers, (iii) asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information; or (iv)
requiring you to take steps to confirm ownership of your email address, Payment Method(s) or Payout Method(s). Oosyn Payments reserves the right to terminate, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information.

Additional Terms. Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable to a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that
Payment Service, unless specified otherwise.

Client Terms

Adding a Payment Method. When you add a Payment Method to your Oosyn account, you will be asked to provide billing information such as name, billing address, and financial instrument information either to Oosyn Payments or its third-party payment processor(s). You authorize Oosyn Payments and its payment service providers to collect and store your
Payment Method information.

Payment Method Verification. When you add or use a new Payment Method, Oosyn Payments may verify the Payment Method by (i) authorizing your Payment Method for one or two nominal amounts via a payment service provider, and asking you to confirm those amounts, or (ii) requiring you to upload a billing statement. We may, and retain the right to,
initiate refunds of these amounts from your Payment Method. When you add a Payment Method during checkout, we will automatically save and add that Payment Method to your Oosyn account so it can be used for a future transaction. You can remove the Payment Method from your Oosyn account as long as it is not associated with an active or future
reservation.

Payment Authorization. You allow Oosyn Payments to charge your Payment Method (including charging more than one payment method), either directly or indirectly, for all fees due (including any applicable taxes) in connection with your Oosyn account.

Automatic Update of Payment Method. If your Payment Method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partners or your bank
and automatically update your Payment Method on file.

Currency. Oosyn Payments will process each transaction in the currency you select via the Oosyn Platform. The currencies available to make payments may be limited for regulatory or operational reasons based on factors such as your selected Payment Method, your country of
residence, and/or your Oosyn Payments contracting entity(ies). Any such limitations will be communicated via the Oosyn Platform, and you will be prompted to select a different currency or Payment Method. Note that if your Oosyn Payments contracting entity’s location is different than the country of your Payment Method, or your selected currency is different
than your Payment Method’s billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply and the amount listed on your card statement may be different from the amount shown at checkout. For example, if you make a booking using a U.S. issued card, but select Euro as your currency, your payment
may be processed outside the U.S., and banks and credit card companies may impose international transaction fees and foreign exchange fees. In addition, if you select to pay with a currency that is different than your Payment Method’s billing currency, your bank or credit card company may convert the payment amount to your billing currency associated with your
Payment Method, based on an exchange rate and fee amount determined solely by your bank. Oosyn Payments is not responsible for any such fees and disclaims all liability in this regard. Please contact your bank or credit card company if you have any questions about these fees or the applicable exchange rate.

Timing of Payment. Oosyn Payments generally charges the Total Price due after the Service provider accepts your booking request. However, if you pay with a push Payment Method (such as Sofort), Oosyn Payments will collect the Total Price due at the time of your booking request or after the Service provider accepts your booking request. Oosyn Payments may
offer alternative options for the timing and manner of payment. Any additional fees for using those alternative payment options will be displayed via the Oosyn Platform and included in the Total Price, and you agree to pay such fees by selecting the payment option. Additional
terms and conditions may apply for the use of an alternative payment option. If Oosyn Payments is unable to collect the Total Price due, as scheduled, Oosyn Payments will collect the Total Price due at a later point in accordance with Section 5.3. Once the payment for your requested booking is successfully completed, you will receive a confirmation email.

Booking Request Status. If a requested booking is declined either because it is not accepted by the Service provider or you cancel the booking request before it is accepted by the Service provider, any amounts collected by Oosyn Payments will be refunded to you, and any preauthorization of your Payment Method will be released (if applicable). The timing to receive
the refund or for the pre-authorization to be released will vary based on the Payment Method and any applicable payment system (e.g., Visa, MasterCard, etc.) rules.

Payment Restrictions. Oosyn Payments reserves the right to decline or limit payments that we believe (i) may violate Oosyn Payments’ risk management policies or procedures, (ii) may violate these Payments Terms or the Terms, (iii) are unauthorized, fraudulent or illegal; or (iv) expose you, Oosyn, Oosyn Payments, or others to risks unacceptable to Oosyn Payments.

Payment Service Providers. Payment Methods may involve the use of third-party payment providers. These payment service providers may charge you additional fees when processing payments in connection with the Payment Services, and Oosyn Payments is not responsible
for any such fees and disclaims all liability in this regard. Your Payment Method may also be subject to additional terms of use. Please review them before using your Payment Method.

Your Payment Method, Your Responsibility. Oosyn Payments is not responsible for any loss suffered by you as a result of incorrect Payment Method information provided by you.

future Recurring Payments. If you have any questions regarding your Recurring Payments, please contact Oosyn Payments.

Payment Collection. Oosyn Payments generally collects the Total Price of a booking at the time the Client’s booking request is accepted by the Service provider, unless noted otherwise.

Adding a Payout Method. In order to receive a Payout you must have a valid Payout Method linked to your Oosyn account. When you add a Payout Method to your Oosyn account, you will be asked to provide billing information such as name, government identification, tax ID, billing address, and financial instrument information either to Oosyn
Payments or its third-party payment processor(s). Depending on the Payout Method selected additional information may be required, such as: residential address, name on the account, account type, routing number, account number, email address, payout currency, identification
number and account information associated with a particular payment processor. You authorize Oosyn Payments to collect and store your billing information and financial instrument information. Oosyn Payments may also share your information with governmental authorities as required by applicable law.

Payout. Your Payout for a booking will be the Total Price less applicable fees like Oosyn service fees and applicable taxes. In the event of cancellation of a confirmed booking, Oosyn Payments will remit the amount you are due (if any) as provided in the Terms and applicable
cancellation policy

Payout Restrictions. Oosyn Payments may temporarily place a hold, suspend, or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or completing an investigation; or if we are unable to verify your identity. Furthermore, Oosyn Payments may temporarily place a hold on, suspend, or delay initiating or processing any
Payout due to you under the Terms as a result of high volume Booking cancellations or modifications arising from a Force Majeure Event (as defined below).

Currency Conversion. Oosyn Payments will remit your Payouts in the currency of your country via the Oosyn Platform or any other Oosyn deems appriopriate. The currencies available may be limited for regulatory or operational reasons based on factors such as your selected Payout Method, your country of residence, and/or your Oosyn contracting entity(ies). Any such limitations will be communicated via the Oosyn Platform, and you will
be prompted to select a different currency or Payout Method. Note that payment service providers may impose transaction, currency conversion or other fees based on the currency or Payout Method you select, and Oosyn Payments is not responsible for any such fees and disclaims all liability in this regard.

Limits on Payouts. For compliance or operational reasons, Oosyn Payments may limit the amount of a Payout. If you are due an amount above that limit, Oosyn Payments may make a series of Payouts (potentially over multiple days) in order to provide your full Payout amount.

Payment Service Providers. Payout Methods may involve the use of third-party payment service providers. These payment service providers may charge you additional fees when processing Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and Oosyn Payments is not responsible for any such fees and disclaims all liability in this regard. Your Payout Method may also be subject to additional terms of use. Please review them before using your Payout Method.

Handling of Funds. Oosyn Payments may combine amounts that it collects from Clients and invest them as permitted under applicable laws. Oosyn Payments will retain any interest it earns on those investments.

Your Payout Method, Your Responsibility. Oosyn Payments is not responsible for any loss suffered by you as a result of incorrect Payout Method information provided by you.

Payment Authorizations. You authorize Oosyn Payments to collect from you amounts due pursuant to these Payment Terms and/or the Terms by either (i) charging the Payment Method associated with the relevant booking, or any other Payment Method on file that you authorize in your Oosyn account (unless you have previously removed the authorization to charge such Payment Method(s)), or (ii) by withholding the amount from your future Payout. Specifically, you authorize Oosyn Payments to collect from you:

• Any amount due to Oosyn or Oosyn Payments (e.g., as a result of your bookings, Booking Modifications, cancellations, or other actions as a Client, Service provider or user of the Oosyn Platform), including reimbursement for costs prepaid by Oosyn or Oosyn Payments on your behalf. Any funds collected by Oosyn Payments will set off the amount owed by you to Oosyn or Oosyn Payments and extinguish your obligation to Oosyn or Oosyn Payments.
• Any amount due to a Service provider from a Client which Oosyn collects as the Service provider’s payment collection agent as further set out in Section 4 above.
• Taxes, where applicable and as set out in the Terms.
• Any amount you pay through the Resolution Center in connection with your Oosyn account.
• Overstay penalties payable under the Terms, including any cost and expenses incurred in collecting the overstay penalty.
• Any service fees or cancellation fees imposed pursuant to the Terms (e.g., if, as a Service provider, you cancel a confirmed booking).
• Any amounts already paid to you as a Service provider despite a Client cancelling a confirmed booking or Oosyn deciding that it is necessary to cancel a booking in accordance with the Terms, Client Refund Policy, Experiences Client Refund Policy, Extenuating Circumstances Policy, or other applicable cancellation policy. You agree that in the event you have already been paid, Oosyn Payments will be entitled to recover the amount of any such client refund from you, including by subtracting such refund amount out from any future Payouts due to you.

In addition to any amount due as outlined above, if there are delinquent amounts or chargebacks associated with your Payment Method, you may be charged fees that are incidental to Oosyn Payments collection of these delinquent amounts and chargebacks. Such fees or charges may include collection fees, convenience fees or other third-party charges.

Collections. If Oosyn Payments is unable to collect any amounts you owe under these Payments Terms, Oosyn Payments may engage in collection efforts to recover such amounts from you.

Oosyn Payments will deem any owed amounts overdue when: (a) for authorized charges, one hundred and twenty (120) days have elapsed after Oosyn Payments first attempts to charge your Payment Method or the associated services have been provided, whichever is later; and
(b) for withholdings from a Service provider’s future Payouts, two hundred and seventy (270) days have elapsed after the adjustment is made to the Service provider’s Oosyn account or the associated services have been provided, whichever is later.

Oosyn Payments will deem any overdue amounts not collected to be in default when three hundred and sixty five (365) days have elapsed: (a) for authorized charges, after Oosyn Payments first attempts to charge your Payment Method or the associated services have been provided, whichever is later; and (b) for withholdings from a Service provider’s future Payouts, after the adjustment is made to the Service provider’s Oosyn account or the
associated services have been provided, whichever is later.

You hereby explicitly agree that all communications in relation to amounts owed will be made by electronic mail or by phone, as provided to Oosyn and/or Oosyn Payments by you. Such communications may be made by Oosyn, Oosyn Payments, or by anyone on their behalf, including but not limited to a third-party collection agent.

Payment Processing Errors. Oosyn Payments will take the necessary steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the original Payout Method or Payment Method used or selected by you, so that you end up receiving or paying the correct amount. This may be performed by
Oosyn Payments or a third party such as your financial institution. We may also take steps to recover funds sent to you in error (including but not limited to an event of duplicate payments made to you due to a processing error), by reducing, setting off and/or debiting the amount of
such funds from any future Payouts owed to you.

To the extent you receive any funds in error, you agree to immediately return such funds to Oosyn Payments.

Refunds. Any refunds or credits due to a Member pursuant to the Terms, Extenuating Circumstances Policy, Client Refund Policy, and Experiences Client Refund Policy will be initiated and remitted by Oosyn Payments in accordance with these Payments Terms.

Subject to this Section 5.5.2, Oosyn Payments will process refunds immediately, however, the timing to receive any refund will depend on the Payment Method and any applicable payment system (e.g., Visa, astercard, etc.) rules. In the event of a Force Majeure Event that may affect the processing and settlement of refunds, Oosyn Payments will initiate and
process the refund as soon as is practicable

Third-Party Services. The Oosyn Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Oosyn is not responsible or liable for any aspect of such ThirdParty Services and links to such Third-Party Services are not an endorsement