OOSYN

Last Updated: January 30, 2021
Oosyn exists to help build connections between people and make the world more open andinclusive. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protect your rights to privacy.

This Privacy Policy describes how Oosyn, and its affiliates (“we,” “us,” or “Oosyn”), process personal information that we collect through the Oosyn Platform. Depending on where you live and what you are doing on the Oosyn Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and information provided about how we
process personal information for those regions and services.

  1. DEFINITIONS

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

2 PERSONAL INFORMATION WE COLLECT

Information needed to use the Oosyn Platform.
We collect personal information about you when you use the Oosyn Platform. Without it, we may not be able to provide you with all services requested. This information includes:

  • Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use
  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.

Information Automatically Collected by Using the Oosyn Platform and our Payment Services.

When you use the Oosyn Platform and Payment Services, we automatically collect personal information. This information may include:

  • Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
  • Usage Information. Such as the pages or content you view, searches for Profiles, bookings you have made, and other actions on the Oosyn Platform.
  • Log Data and Device Information. Such as details about how you’ve used the Oosyn Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Oosyn Platform. We may collect this information even if you haven’t created an Oosyn account or logged in.
  • Cookies and Similar Technologies as described in our Cookie Policy
  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.

Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:.

  • Third-Party Services. If you link, connect, or login to the Oosyn Platform with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
  • Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
  • Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
  • Referrals and co-travelers. If you are invited to the Oosyn Platform such as a cotraveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Oosyn Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to health information related to contagious diseases.

3 HOW WE USE INFORMATION WE COLLECT

If you reside outside of Nigeria click here to learn about our legal bases for collection and processing personal information.

Provide, Improve, and Develop the Oosyn Platform. We use personal information to:

  • enable you to access the Oosyn Platform and make and receive payments,
  • enable you to communicate with other Members,
  • perform analytics, debug and conduct research,
  • provide customer service,
  • send you messages, updates, security alerts, and account notifications,
  • if you provide us with your contacts’ information such as your friends or co-travellers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
  • personalize and customize your experience based on your interactions with the Oosyn Platform, your search and booking history, your profile information and preferences, and other content you submit, and
  • enable your use of our enterprise products.

Create and Maintain a Trusted and Safer Environment. We use personal information to:

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
  • study and combat discrimination consistent with our Nondiscrimination Policy,
  • conduct security investigations and risk assessments,
  • verify or authenticate information provided by you,
  • conduct checks against databases and other information sources, including background or police checks,
  • comply with our legal obligations, protect the health and well-being of our Clients, Service providers, Service providers’ employees and members of the public,
  • resolve disputes with our Members,
  • enforce our agreements with third parties,
  • comply with law, respond to legal requests, prevent harm and protect our rights (seesection 4.5)
  • enforce our Terms and other policies (e.g. Nondiscrimination Policy), and
  • in connection with the activities above, we may conduct profiling based on your interactions with the Oosyn Platform, your profile information and other content you submit to Oosyn, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the Oosyn Platform if such processes detect activity that we think poses a safety or other risk to Oosyn, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.

Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:

  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
  • personalize, measure, and improve our advertising,
  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Oosyn or its third-party partners,
  • analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
  • invite you to events and relevant opportunities.

Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:

  • Detect and prevent money laundering, fraud, abuse, security incidents.
  • Conduct security investigations and risk assessments.
  • Comply with legal obligations (such as anti-money laundering regulations).
  • Enforce the Payment Terms and other payment policies.
  • With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
  • Provide and improve the Payment Services.

4 SHARING & DISCLOSURE

If you reside outside of the United States, learn about safeguards we rely on for transferring personal information to recipients outside of the EEA here.

Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Oosyn account or participating in promotional activities by Oosyn partners or third parties.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Oosyn account or participating in promotional activities by Oosyn partners or third parties.

Sharing Between Members.

To help facilitate bookings or other interactions between Members, we may need to share certain information such as:

  • When a booking request is made or dispute is submitted, certain information may be shared between Client(s) and Service provider(s), including profile, name, names of any additional Clients, cancellation history, review information, age of client (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Service provider have a confirmed booking, certain information is shared with the Client (and the additional Clients they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number,and Profile address.
  • When you as a Service provider invite another Member to service provider with you, you authorize that person to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Profile information, Profile photos, and email address.
  • When you as a Client invite additional Clients to a booking, your full name, travel dates, Service provider name, Profile details, the Accommodation address, and other related information will be shared with each additional Client.

Information You Publish in Profiles, Profiles, and other Public Information.

You can make certain information publicly visible to others, such as:

  • Your public profile page, which includes your profile photo, first name, description,and city.
  • Profile pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
  • Reviews, ratings and other public feedback.
  • Content in a community or discussion forum, blog or social media post.

We may display parts of your public profile and other Content you make available to the public like Profile details on third-party sites, platforms and apps.

Information you share publicly on the Oosyn Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

Service Providers Information
Service providers may use third-party services to help manage or deliver their services, such as Google Ads services or Instagram promotions. Service providers may use features on the Oosyn Platform to share information about the Client (like booking dates, Client name, Client phone number) with such third-party service providers.

Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our
legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Oosyn, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more
information on Oosyn’s Law Enforcement Guidelines here), (iv) to enforce and administer our agreements with Members, or (v) to protect the rights, property or personal safety of Oosyn, its employees, its Members, or members of the public. For example, if permitted due to the forgoing circumstances, Service provider tax information may be shared with tax
authorities or other governmental agencies.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Oosyn,
our Members, or expose Oosyn to a claim of obstruction of justice.

For jurisdictions where Oosyn facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Service providers’ and Clients’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Service provider and Client names, Profile addresses,
transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Service providers from Clients, and contact information.

In jurisdictions where Oosyn facilitates or requires a registration, notification, permit, or license application of a Service provider with a local governmental authority through Oosyn in accordance with local law, we may share information of participating Service providers with the relevant authority, both during the application process and, periodically thereafter,
such as the Service provider’s full name and contact details, Accommodation address, tax identification number, Profile details, and number of nights booked.

Programs with Managers and Members.
We may share personal information of Service providers and Clients such as booking information, and information related to compliance with applicable laws such as name and contact details with agencies, management companies, in order to facilitate programs with
Collaborations.

Service provider Information Provided to Oosyn for Work Customers.
If a booking is designated as being for business or work purpose and (1) is made by a Client affiliated with an Enterprise, (2) the Enterprise is enrolled in Oosyn for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Service provider, Accommodation address, booking dates, Profile details, etc.) to the extent necessary for the adequate performance of Oosyn’s contract with the Enterprise and to provide the
services. At the request of the Enterprise or the Client, we may also share this information with third parties engaged by the Enterprise to provide support services.

Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Oosyn Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with Oosyn’s mission. These providers are contractually
bound to protect your personal information and have access to your personal information to perform these tasks.

Business Transfers.
If Oosyn undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

  1. OTHER IMPORTANT INFORMATION
    Analyzing your Communications.
    We may review, scan, or analyze your communications on the Oosyn Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development,
    research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or
    analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

Linking Third-Party Accounts.
You can link your Oosyn account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

  • some of the information provided to us from linking accounts may be published on your public profile,
  • your activities on the Oosyn Platform may be displayed to your Friends on the Oosyn Platform and/or that third-party service,
  • a link to your public profile on that third-party service may be included in your Oosyn public profile,
  • other Oosyn users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
  • other Oosyn users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service,
  • information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes, and
  • publication and display of information that you provide to the Oosyn Platform through this linkage is subject to your settings and authorizations on the Oosyn Platform and the third-party service.

Third-Party Partners & Integrations.
Parts of Oosyn may link to third-party services, not owned or controlled by Oosyn, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), and Citi Privacy Policy. Oosyn does not own or control these third parties and when you interact with them you are providing your information to them.

  1. YOUR RIGHTS
    You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking further action on
    your request.

Managing Your Information. You can access and update some of your personal information through your Account settings. If you connected your Oosyn Account to a thirdparty service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

Data Access and Portability. In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a
structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

Data Erasure. In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Oosyn Account for fraud or safety reasons, we may retain information from that Oosyn Account to prevent that Member from opening a new Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Oosyn and Oosyn Payments may keep information for tax, legal reporting and auditing obligations.
  • Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Oosyn, even after your Oosyn Account is cancelled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
  1. SECURITY
    While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
  1. CHANGES TO OUR PRIVACY POLICY
    We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the
    modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use
    of the Oosyn Platform will be subject to the revised Privacy Policy.
  1. CONTACT INFORMATION AND RESPONSIBLE OOSYN ENTITIES
    For questions or complaints about this Privacy Policy or Oosyn’s handling of personal information contact OOSYN directly